Terms of service
Terms of Service
Overview
Welcome to The Mushroom Lab.
The terms “we”, “us” and “our” refer to Axiom Biolabs trading as The Mushroom Lab. The Mushroom Lab operates this website and online store, including all related information, content, features, tools, products and services, in order to provide you with our products and services.
Our store is powered by Shopify, which enables us to provide our online store and checkout services to you.
These Terms of Service, together with any policies referenced on this website, describe your rights and responsibilities when you use our website or purchase from us.
By visiting, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not use or access our website.
Section 1 - Access and Account
By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have permission from a parent or guardian to use this website.
To purchase from our store, you may be asked to provide certain information, including your name, email address, billing information, payment information, and shipping address.
You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the security of any account details and for all activity that occurs under your account.
Section 2 - Our Products
We make every effort to display and describe our products accurately. However, product colours, appearance, size, and presentation may vary slightly from the images shown on our website due to screen settings, natural variation, and product handling.
Some of our products may be living, natural, or perishable goods. Results may vary depending on storage, handling, cleanliness, temperature, humidity, and customer use.
We do not guarantee that product appearance, growth results, or outcomes will be identical to images, examples, or descriptions shown on our website.
All product descriptions, prices, and availability are subject to change at any time without notice. We reserve the right to discontinue, limit, or amend any product at our discretion.
Section 3 - Orders
When you place an order with The Mushroom Lab, you are making an offer to purchase our products.
We reserve the right to accept, decline, amend, or cancel any order at our discretion. Your order is accepted once we have confirmed it and payment has been successfully processed.
Please review your order carefully before submitting it, as we may be unable to make changes or cancel your order once it has been processed or dispatched.
If we need to cancel, amend, or query your order, we will attempt to contact you using the email address, billing address, shipping address, or phone number provided at checkout.
Your purchases are subject to our Returns & Refunds Policy.
Products purchased from The Mushroom Lab are intended for personal use only and must not be resold without our written permission.
Section 4 - Prices and Billing
Prices, discounts, and promotions are subject to change without notice.
The price charged for a product will be the price displayed at the time you place your order, as confirmed in your order confirmation email.
Unless otherwise stated, prices do not include shipping costs, customs charges, import duties, or any other additional charges that may apply.
You agree to provide current, complete, and accurate payment and account information for all purchases made through our store.
You confirm that you are authorised to use the payment method provided and that all payment information supplied is accurate.
Section 5 - Shipping and Delivery
We aim to process and dispatch orders as quickly as possible. Delivery times shown on our website are estimates only and are not guaranteed.
We are not responsible for delays caused by postal services, couriers, customs processing, incorrect addresses, adverse weather, strikes, or other events outside our control.
Please ensure your shipping address is correct before placing your order. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping details provided by the customer.
If your order has not arrived or there is an issue with delivery, please contact us at help@themushroomlab.co.uk and we will do our best to help.
Section 6 - Intellectual Property
All content on this website, including but not limited to text, images, product descriptions, graphics, logos, videos, branding, layout, and design, is owned by The Mushroom Lab or its licensors.
You may use this website for personal, non-commercial use only.
You must not copy, reproduce, modify, distribute, display, download, store, republish, or otherwise use any content from this website without our prior written permission.
The Mushroom Lab name, branding, logos, product names, designs, and slogans must not be used without our prior written permission.
Section 7 - Optional Tools
We may provide access to third-party tools, features, apps, or integrations as part of our website or checkout experience.
These tools are provided “as is” and “as available” without any warranties, representations, or conditions of any kind.
Your use of any third-party tools is entirely at your own risk and subject to the terms and policies of the relevant third-party provider.
Section 8 - Third-Party Links
Our website may contain links to third-party websites, services, or resources.
We are not responsible for reviewing, checking, or evaluating third-party websites, and we are not liable for any harm, loss, or damage related to your use of third-party websites or services.
Please review any third-party terms and policies carefully before making a purchase or providing personal information.
Section 9 - Relationship with Shopify
The Mushroom Lab is powered by Shopify, which enables us to provide our online store and checkout services.
However, any sales and purchases made through our store are made directly with Axiom Biolabs trading as The Mushroom Lab.
By using our website, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and The Mushroom Lab, including any injury, damage, loss, or issue resulting from purchased products or services.
Section 10 - Privacy Policy
All personal information we collect through our website is handled in accordance with our Privacy Policy.
Because our store is hosted by Shopify, Shopify may also collect and process certain personal information in order to provide and improve the services used by our store.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
Section 11 - Feedback and Reviews
If you submit reviews, feedback, photos, comments, suggestions, or other content to us, you grant The Mushroom Lab permission to use, reproduce, publish, display, and share that content for business, marketing, and promotional purposes.
You confirm that any feedback or content you provide is accurate, lawful, and does not infringe the rights of any third party.
We may monitor, edit, or remove reviews or feedback that we consider unlawful, misleading, offensive, abusive, defamatory, obscene, spam-related, or otherwise inappropriate.
Section 12 - Errors, Inaccuracies and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after you have submitted an order.
We also reserve the right to cancel or amend orders where information on our website was inaccurate.
Section 13 - Prohibited Uses
You may use our website for lawful purposes only.
You must not use our website:
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For any unlawful or fraudulent purpose
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To violate any laws, rules, or regulations
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To infringe our intellectual property rights or the rights of others
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To submit false or misleading information
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To upload or transmit viruses, malware, or harmful code
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To spam, phish, scrape, crawl, or interfere with the website
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To impersonate another person or business
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To abuse, harass, threaten, or harm any person
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To interfere with the security or operation of our website
We reserve the right to suspend, restrict, or terminate access to our website if we believe these Terms have been breached.
Section 14 - Termination
We may terminate or restrict your access to our website or services at any time if we believe you have breached these Terms.
Any obligations or liabilities incurred before termination will continue to apply after termination.
Section 15 - Disclaimer of Warranties
Our website and products are provided on an “as is” and “as available” basis.
We do not guarantee that our website will be uninterrupted, secure, error-free, or available at all times.
To the fullest extent permitted by law, we disclaim all warranties, representations, or conditions relating to the website, services, and products, except where expressly stated by The Mushroom Lab or required by law.
Nothing in these Terms affects your statutory rights as a consumer.
Section 16 - Limitation of Liability
To the fullest extent permitted by law, The Mushroom Lab shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of revenue, loss of data, or replacement costs arising from your use of our website or products.
This does not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
Section 17 - Indemnification
You agree to indemnify and hold harmless Axiom Biolabs trading as The Mushroom Lab, Shopify, and our partners, employees, contractors, service providers, and affiliates from any claim, loss, liability, damage, or expense arising from your breach of these Terms or your violation of any law or third-party rights.
Section 18 - Severability
If any part of these Terms is found to be unlawful, void, or unenforceable, that part shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
Section 19 - Waiver and Entire Agreement
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms, together with any policies posted on our website, constitute the entire agreement between you and The Mushroom Lab regarding your use of our website and services.
Section 20 - Assignment
You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent.
We may transfer, assign, or delegate our rights and obligations under these Terms where necessary as part of our business operations.
Section 21 - Governing Law
These Terms of Service and any separate agreements between you and Axiom Biolabs trading as The Mushroom Lab shall be governed by and interpreted in accordance with the laws of Northern Ireland.
Section 22 - Headings
The headings used in these Terms are included for convenience only and shall not affect the interpretation of these Terms.
Section 23 - Changes to These Terms
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website.
Your continued use of our website after any changes are posted constitutes acceptance of those changes.
Section 24 - Contact Information
Questions about these Terms of Service should be sent to us at:
Axiom Biolabs trading as The Mushroom Lab
Email: help@themushroomlab.co.uk
Business Address:
59 Shore Road
Killyleagh
Northern Ireland
Company Number: NI737882