Shipping policy
Shipping Policy
This Shipping Policy applies to orders placed through The Mushroom Lab website.
The Mushroom Lab is operated by Axiom Biolabs trading as The Mushroom Lab.
Order Processing Times
We aim to process and dispatch orders as quickly as possible.
Most orders are processed within 1-3 business days after your order has been placed, excluding weekends and public holidays.
During busy periods, promotional periods, or unexpected delays, processing times may take slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.
Shipping Locations
We currently ship to customers within the United Kingdom.
If shipping options are available to other locations at checkout, these will be shown before you complete your order.
Shipping Rates
Shipping rates are calculated and displayed at checkout before payment.
From time to time, we may offer free shipping promotions, bundle offers, or minimum spend thresholds. These offers will be shown on the website or at checkout where applicable.
Delivery Times
Delivery times are estimates only and begin from the date your order is dispatched, not the date your order is placed.
Once your order has been handed to the courier or postal service, delivery times may vary depending on the carrier, your location, weather, strikes, seasonal demand, or other events outside our control.
We are not responsible for delays caused by couriers, postal services, customs, incorrect addresses, or circumstances outside our reasonable control.
Living and Perishable Products
Some of our products may be living, natural, or perishable in nature.
Where appropriate, we may choose to delay dispatch slightly to avoid products sitting in transit over weekends, public holidays, or extended courier delays.
Please open and inspect your order as soon as it arrives. If there is an issue with your order, please contact us as soon as possible at help@themushroomlab.co.uk.
Order Tracking
If tracking is available for your order, tracking details will be sent to the email address provided at checkout once your order has been dispatched.
Please allow time for tracking information to update after dispatch.
Incorrect Shipping Information
Please ensure your shipping address is complete and accurate before placing your order.
The Mushroom Lab is not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to incorrect or incomplete shipping details provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us immediately at help@themushroomlab.co.uk. We will do our best to update the address before dispatch, but we cannot guarantee changes once an order has been processed or shipped.
Lost, Delayed, or Missing Orders
If your order has not arrived within a reasonable time after dispatch, please contact us at help@themushroomlab.co.uk with your order number.
We will investigate the issue and do our best to help resolve it.
If an order is confirmed as lost by the courier or postal service, we may offer a replacement or refund depending on the circumstances.
Damaged Orders
Please inspect your order when it arrives.
If your order arrives damaged, defective, or incorrect, please contact us immediately at help@themushroomlab.co.uk with your order number and photos of the issue.
We will review the issue and work to make it right as quickly as possible.
Contact Information
If you have any questions about shipping, delivery, or your order, please contact us at:
Axiom Biolabs trading as The Mushroom Lab
Email: help@themushroomlab.co.uk
Business Address:
59 Shore Road
Killyleagh
Northern Ireland
Company Number: NI737882